Track your order
Last Updated: 2025/04/30
At Cyberite [ visible at icyberite.com ] , we prioritize transparency in your order journey. Below you can track your package’s real-time status using the international tracking code provided after purchase.
How to Track Your Order
-
Locate Your Tracking Code:
- Check your order confirmation email (sent to Your Email).
- Visit "Order History" if you have an account.
- Contact our Support Team if the code is missing.
-
Track Your Package:
- visit these platforms:
- 17TRACK: https://www.17track.net
- Carrier’s Website:(Will provide If applicable)
- visit these platforms:
Tracking Timeline
| Status | Description | *Typical Timing* |
|---|---|---|
| Order Confirmed | Payment verified, preparing for dispatch. | 1-3 business days |
| Shipped | Tracking code activated; en route to carrier. | 1-3 business days |
| In Transit | Package moving through international hubs. | Check here |
| Customs Clearance | Subject to destination country regulations. | Varies by region |
| Out for Delivery | Local carrier finalizing delivery. | 1-3 business days |
Typical Timing: Refers to the normal delivery time under normal circumstances, but it may vary depending on the user's location. Refer to the shipping policy.
Need Help?
- Delays? Contact the carrier directly with your tracking code or reach out to us.
-
Wrong/Missing Code? Verify the code format (e.g.,
AB123456789HK) and allow 24 hours post-shipping confirmation. - Lost Package during international transportation? File a claim via our Support Portal.
Important Notes
- Tracking updates may lag by 24-48 hours due to carrier sync delays.
- Duties/taxes (if applicable) are the customer’s responsibility.
- For privacy, tracking codes are unique to each order and expire after 90 days.
Policy Compliance
-
Google Merchant Center:
- Tracking codes are provided for all international orders within 24 hours of shipment.
- Partner carriers updated in GMC shipping settings.
- Transparency: No hidden fees;
Related Links:
Contact
Should you have any questions about our privacy practices or this policy, or if you would like to exercise any of the rights available to you, please contact us at:
- Store Name: Cyberite
- Company Name: Beijing Fei Rui Xin Xi Zi Xun You Xian Gong Si
- Email: service@icyberite.com
- WhatsApp: +86 186 0139 1786
- Address: Room 501, 5/F, Building 6 Yuxi 1st Street Compound No.1 Tongzhou District, Beijing 101100 China Internal Code: 65180
- Customer Service: 10:00 am - 7:00pm (GMT+8)
